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Privacy Policy

Heathrow Airport Minibus Hire
Last updated: 2026

Introduction

Heathrow Airport Minibus Hire (“we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or contact us regarding our transport services.

We process personal data in accordance with:

UK General Data Protection Regulation (UK GDPR)

Data Protection Act 2018

Privacy and Electronic Communications Regulations (PECR)

What Information We Collect

We may collect and process the following personal data:

Information you provide directly

  • Name
  • Email address
  • Telephone number
  • Pickup and drop-off details
  • Postal address (where required for bookings)
  • Any information included in enquiries or messages

Information collected automatically

When you visit our website, we may collect:

  • IP address
  • Device type
  • Browser information
  • Pages visited
  • Usage data

This helps us improve website performance and user experience.

How We Use Your Information

We use your personal data to:

  • Respond to enquiries
  • Provide quotes and manage bookings
  • Deliver our transport services
  • Communicate important service updates
  • Improve our website and services
  • Meet legal or regulatory requirements

Where permitted, we may also use your information to send relevant service updates or marketing communications. You can opt out at any time.

Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity – to provide the services you request.
  • Legitimate interests – to operate and improve our business.
  • Legal obligation – where required by law.
  • Consent – for marketing communications or optional data collection.

You may withdraw consent at any time.

Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties where necessary, including:

  • Payment providers
  • IT and website hosting providers
  • Booking or scheduling platforms
  • Professional advisers
  • Regulatory authorities where legally required

All third parties are required to respect the security of your personal data and process it lawfully.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Typical retention periods include:

  • Booking records — up to 6 years (for tax/legal compliance)
  • Enquiry data — typically up to 12–24 months
  • Marketing data — until you unsubscribe

We regularly review stored data and securely delete information that is no longer required.

Marketing Communications

If you opt in to receive marketing, you may unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly

We will never send unsolicited marketing in breach of UK law.

Cookies

Our website uses cookies and similar technologies to enhance user experience and analyse traffic.

For full details, please see our Cookie Policy.

You can control cookie settings through your browser.

Keeping Your Data Secure

We take appropriate technical and organisational measures to protect your personal data against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration

However, no internet transmission is ever completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request erasure (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent

To exercise any of these rights, please contact us using the details below.

You also have the right to lodge a complaint with the:

Information Commissioner’s Office (ICO

We would, however, appreciate the opportunity to address your concerns first.

Children’s Privacy

Our services are not directed at children under 16, and we do not knowingly collect personal data from minors.

If we become aware that such data has been provided, we will delete it promptly.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for their privacy practices, and we encourage you to review their policies before submitting personal data.

International Data Transfers

Your data is primarily processed within the UK.

If any data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with data protection law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

The latest version will always be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us via the contact details on our website.

Data Controller

For the purposes of data protection law, the data controller is:

Heathrow Airport Minibus Hire